Business in the modern age, regardless of field or trade, relies on technology. These days, the IT infrastructure as well as its applications utilized not only to drive operational productivity. But also to improve the efficiency of providing valuable products and services to the consumers. And it is through the likes of SysAid software that companies are able to provide a consistently high level of experience and engagement for their end-users, even when starting a company. And in this article, we will explore what IT service management is, from its commonly used processes to its tools, as well as how it impacts the business landscape of today.
What is IT service management?
IT service management, or ITSM as it is more commonly referred to as, is an umbrella term for all of the activities – from the processes and procedures – that are associated with the planning, organization, design, and operation of information technology services that are provided to the customers. As its name suggests, it differs from other approaches by focusing primarily on the IT services needed by the consumers and their engagement rather than the type of IT system used.
Why is it important?
It’s not hard to see why more and more businesses are adopting ITSM. After all, not only can it help streamline processes in structured documentation as well as its delivery that would otherwise be too time-consuming to do. But its implementation can also allow a business to reduce its IT costs while improving the quality of its services at the same time, making it an invaluable asset that can considerably improve business productivity.
Common tools and processes used by ITSM
- Incident management – It’s not uncommon for things to break, especially when maintaining the IT infrastructure and its applications. And because technology is directly tied into the success of any business, a company must have a means to constantly deliver the essential features at any given time while quickly give any incidents that may arise the attention that they require through real-time collaborations between all necessary parties, from the developers to the IT teams
- Problem management – If the abovementioned incident management deals with the way the developers as well as IT teams can restore all necessary services real-time, problem management takes a holistic view of any issues that could potentially happen. And, in turn, prevent problems from arising and negatively impacting the business.
- Asset management – This process deals in the careful management of both physical as well as technological assets of the company. From ensuring hardware and software access is given to the users to the application of security, asset management is a crucial area of ITSM that no business can be without.
- Change management – Having a standardized procedure is a vital part of ITSM. And change management is all about creating all of the processes for driving any potential changes to both the infrastructure as well as its applications.
With all of the advantages that it boasts, it’s not surprising that more and more companies are adopting IT management services as a part of their business model. And by investing in this invaluable tool, not only will you achieve an increase in efficiency and productivity. But you’re likely to see greater returns too.